Chatbot for your online store in Malaga that answers when you can't
It handles product questions, the "where's my order?" and after-sales issues at any hour, even at night and on weekends. It's an assistant for your ecommerce, built for stores in Malaga that can no longer keep up with email and the same everyday queries.
Talk to Soul IAThis probably sounds like your day
- →The same product questions come in over and over and I can't keep up.
- →The "where's my order?" fills my inbox and chat every morning.
- →I lose customers who leave the cart half done and never come back.
- →After-sales floods my email and I take days to reply.
- →I want to serve customers at night and on weekends, but I don't have the team for it.
How we solve it
We listen to your store first
We look at what your customers really ask and where you're losing sales before building anything.
The chatbot learns your catalog
It knows your products, your shipping and your policies so it answers the way you would, with your real data.
It handles questions and orders on its own
It answers product queries and order status instantly, without you having to be there.
It passes you what matters
Anything that needs a person reaches you neatly and with context, no digging through a thousand emails.
Without Soul IA
- ✕The same product questions come in over and over and I can't keep up.
- ✕The "where's my order?" fills my inbox and chat every morning.
- ✕I lose customers who leave the cart half done and never come back.
With Soul IA
- ✓Recover some of the carts you lose today to unanswered questions.
- ✓24/7 support without growing your team or paying for extra shifts.
- ✓Your after-sales inbox stops overflowing because the chatbot filters the repetitive stuff.
Frequently asked questions
What kind of questions can the chatbot answer?+
It answers the queries you get most: product questions, sizes and stock, order status, shipping, returns and after-sales. It learns your catalog and your policies, so it replies with your real data, not generic answers.
How much does it cost to add a chatbot to my store?+
We give you a fixed price after a short call, based on your catalog and how many queries you handle each month. You see the quote before deciding anything, with no surprises, and we fit it to your store, not the other way around.
How long does it take to get it running?+
Most stores have it ready in one or two weeks from when we start. The timeline depends on how big your catalog is and your shipping integrations, but we give you a specific date before we begin.
Does it work with my current store?+
Yes. We work with the most common ecommerce platforms and connect it to your website, your chat or your WhatsApp. On the first call we review your setup and tell you what's needed, without you having to switch stores.
What if the customer needs to talk to a person?+
The chatbot hands the conversation to your team with all the context when something falls outside the usual. It handles the repetitive stuff on its own, so you only deal with what really needs a person, without missing a single message.
Also for your sector
Tell us how your store works in a short call and we'll show you what the chatbot can solve from day one.
Talk to Soul IA