Reservation chatbot for your restaurant in Malaga
It handles reservations and questions on WhatsApp and Instagram around the clock, without anyone on the floor having to stop. It answers hours, menu, allergies and events, confirms tables and flags you when something needs a person. Built for restaurants in Malaga that fill up and can't reach the phone mid-service.
Talk to Soul IAWhat happens every day at the restaurant
- →Reservations come in on WhatsApp and Instagram and I can't get to all of them.
- →At peak hours nobody picks up the phone and that booking goes elsewhere.
- →They ask me the same thing over and over: hours, menu, gluten-free options.
- →I end up with empty tables because I didn't confirm the reservation in time.
- →Outside service hours there's no one to reply, and the customer won't wait.
How Soul IA solves it
Answers from the first message
It replies to reservations and questions on WhatsApp and Instagram instantly, whether the restaurant is open or closed.
Handles the repetitive stuff alone
Hours, menu, allergies, events and location get answered without anyone on the floor having to stop.
Confirms and reminds
It takes the table, confirms it and sends a reminder beforehand to cut down on empty seats.
Passes on what matters
The cases that need a person (large groups, private events) reach you clearly so you make the call.
Without Soul IA
- ✕Reservations come in on WhatsApp and Instagram and I can't get to all of them.
- ✕At peak hours nobody picks up the phone and that booking goes elsewhere.
- ✕They ask me the same thing over and over: hours, menu, gluten-free options.
With Soul IA
- ✓No reservation left unanswered, even at the busiest hour.
- ✓Fewer empty tables thanks to automatic confirmations and reminders.
- ✓Fewer lost reservations from not replying in time.
Frequently asked questions
Does it work with WhatsApp and Instagram, which is where people message me?+
Yes, it handles both channels, which is where most of a restaurant's reservations and questions come from. The customer writes as always and gets an instant reply, with nothing new to install and no change of number. We can add your website too if you need it.
How much does a restaurant reservation chatbot cost?+
It depends on your channels and how much you want it to handle, so we put together a fixed proposal after a first conversation, with no surprises. Typically there's an initial setup plus a monthly maintenance fee. Tell us your case and we'll give you a specific price.
How long does it take to get up and running?+
It's usually live within a few days. We gather your menu, hours, booking policy and frequent questions, set it up, test it with you and go live. We'll confirm the exact timing based on what you already have ready.
What if a customer asks something the chatbot can't resolve?+
That message comes straight to you. The chatbot handles the repetitive stuff and, when something needs a human call (a party of 20, a private event, a complaint), it passes it to you clearly so you can reply without losing the thread.
Does it sound like a robot or like the restaurant is replying?+
We adapt it to your restaurant's tone so replies sound natural and warm. The customer notices they're answered quickly and well, with your usual care, not that they're talking to a cold machine.
Also for your sector
Tell us how your reservations come in today and we'll show you how to stop losing them.
Talk to Soul IA